Consumer Rights and Information
Requesting Your Health Records
To request a copy of your health care records, please submit a written request to your clinician. Your request may be sent by email or mail. If you need assistance with the process, your clinician will provide guidance and support. Records are provided in accordance with Texas law and professional standards.
Contacting the Texas Behavioral Health Executive Council
To contact the Texas Behavioral Health Executive Council (BHEC) regarding questions, concerns, or general information about licensed mental health professionals, please visit the Council’s Contact Us page:
https://www.bhec.texas.gov/contact-us/index.html
Filing a Consumer Complaint with the Office of the Attorney General
Consumers may file a complaint with the Office of the Attorney General’s Consumer Protection Division by visiting:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
No Surprises Act and Good Faith Estimate
Under Section 2799B-6 of the Public Health Service Act www.cms.gov/nosurprises
Under the law, healthcare providers must give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate.